Company Policies
The BlindsExpressOnline.ca staff want your experience to be a pleasant one, so please take the time to read through our terms and conditions. This information is provided to prevent any complications regarding your order, now or in the future. Although every effort has been made to clarify the information we require from you the customer, and the service you should expect from us, there is always room for improvement. Suggestions to better your BlindsExpressOnline.ca shopping experience will always, and gladly, be accepted.
The Importance of Proper Window Measurements:
Accurate measurements are crucial. The vast majority of the products we offer are Custom Made and Cannot be returned due to incorrect measurements. Should an error on your part occur, we will be here to assist you with having the error corrected, or if necessary, the product remade. Please follow our "How to Measure Instructions" very carefully. And, when you are certain your measurements are correct, measure again! Should you have any questions, please feel free to call us for assistance.
INSIDE MOUNT WINDOW TREATMENTS "Inside Mount" window treatments fit inside the window frame or opening. Deductions, allowing for the precise fit, and function are automatically taken by the factory. These deductions may vary by type of treatment selected and/or factory of manufacture. So please, DO NOT take any deductions of your own. Please give us the actual, exact measurements of your opening down to the 1/8 of an inch.
OUTSIDE MOUNT WINDOW TREATMENTS "Outside Mount" means the treatment extends beyond the sides, above the top , and sometimes below the actual opening. The factory does not change the measurements for outside mounted items. Therefore, you will need to determine the finished size you need (excluding roller shades). Submit the size of the blind, NOT the size of the window. Please consider the following:
Standard sliding glass doors, and windows being covered with floor length treatments require additions be made to the actual size so they extend beyond the sides and above the top of the opening, only.
Openings in french doors, or windows that are not being covered with a floor length treatment, require that width and length be added to the actual opening sizes. This to allow the completed treatment to extend above, below and beyond each side of the opening.
An outside mount for a window with a sill extending more than 3/4 of an inch into the room, from the wall, may require measurements be taken from the sill up. Therefore additions to the actual measurements, would be made only to extend the treatment beyond the sides, and above the top of the opening.
Personal Information
SECURITY
All information submitted is processed through our secure server utilizing Secure Socket Layer (SSL) technology encrypting all your personal information for travel across the Internet. If you would feel more comfortable placing your with a Customer Service Representative, please call the number listed at the top of the homepage.
CONFIDENTIALITY
All personal information we receive remains confidential and will be never shared with others not directly involved with the completion of your order.
Accuracy of Sample Images:
COLOUR ACCURACY Despite every effort to accurately duplicate each product's colour when scanned to our website, actual colours may vary. Due to monitor and/or video card differences, subtle variations in colour and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned. Therefore you need to be certain that any slight variations occurring between the actual colour, and the representation on our website, will be acceptable. If exact colour matches are required, please choose the in home consultation option and a BlindsExpressOnline.ca sales representative will bring the actual samples of the product to your home for inspection.
PLEASE NOTE: Slight variations might occur between the sample and the finished product. These run to run dye lot variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. BlindsExpressOnline.ca cannot be responsible for dye lot variances.
BACK LIGHTING OF FABRICS "Back lighting" is the effect seen when light filters through translucent type fabrics from behind, such as outside daylight. Our catalogue images cannot display the effect of back lighting, which may soften colors and highlight fabric textures.
BlindsExpressOnline.ca cannot be responsible for colour variances due to back lighting.
PLEASE NOTE: Most items are manufactured with colour coordinated components. Colour coordinated products use components that are similar in colour but, not always exact in colour. In addition, neutral coloured head and/or bottom rails may be used in conjunction with colour coordinated strip inserts. Exact colour matches between tassels, strings and other blind and shade parts are rarely possible due to the extensive amount of colours offered for the primary components (slats, fabrics, louvers, etc.). Designer selected complementary, coordinated colour matches assure you that whatever product you select has a finished look. Should you have specific concerns, please call or email our Customer Service department using the contact information listed at the top of website.
Disclaimer for Bamboo Shades:
Genuine Bamboo Shades may vary dramatically in colour and pattern due to conditions such as soil make-up, the time of year harvesting takes place, and/or drying conditions. Colours can range from a somewhat vivid greenish tint, through yellowish shades, then on to more muted brown tones. Samples are to primarily provide customers an idea of the product's overall appearance. Therefore a guarantee of colour cannot be made and BlindsExpressOnline.ca cannot be responsible for these variances.
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Order Changes or Cancellations Cancellation/Return Policy: Please review the Order Confirmation that is emailed immediately after your order has been placed, and check it for any errors. It is your responsibility to verify all sizes, products and colors prior to production. BlindsExpressOnline.ca makes every effort to remove items from our site immediately upon notification that they have been discontinued, or to notify the customer of an out of stock item before ordering. However it's not uncommon for us to be informed of these issues only when we forward customer orders to the manufacturer. Therefore, BlindsExpressOnline.ca disclaims any responsibility for any damages incurred by delays due to circumstances beyond our control. BlindsExpressOnline.ca is a Alberta based Company and is therefore required to collect 5% sales tax on all orders shipped within Alberta.  Â
Order Changes Policy:
You have up to 24 hours after the order is placed to make any changes. Once that period has passed it's normal for production to have begun. Changes, if possible, after the 24 hour period will incur an additional fee determined by the degree of production already completed. If your product(s) have been completed they cannot be changed. If you order on-line, please review your "Order Confirmation Email, or Fax, immediately upon receipt to avoid any problems.
Since ALL products purchased through BlindsExpressOnline.ca are custom made to order they can not be resold in the normal course of business and therefore can not be returned for any reason.
At this time we cannot ship our product to USA or International . In the even that any of the above errors occur, including any errors not listed. We will provide you with a refund on any order you placed .
Discontinued or Out of Stock Items
Payment Options
Due to the custom nature of our products we require full payment at the time of order placement.We currently accept Cheque, Cash or Paypal . Cashier's Cheques, Personal Cheques and Money Orders must be received by our office before your order can be processed.
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Dispute Resolution
If we cannot resolve a dispute regarding the application of BlindsExpressOnline.ca's Ordering, Shipping and/or Measuring Policies to your order, the dispute will be settled by one arbitrator in binding arbitration pursuant to the rules of Alberta. Arbitration shall be filed in Your City, Your Province and the hearing relating to said arbitration shall be held at a mutually agreeable location within Your Province. The arbitrator will apply Canada law and will award the substantially prevailing party its costs and reasonable attorneys fees.
Applicable Law
This site is controlled by BlindsExpressOnline.ca in Alberta, CANADA. Therefore, the laws of Alberta will govern these terms, conditions and disclaimers without giving effect to any principles of conflicts of law. We reserve the right to make changes to our website, and our terms, conditions and disclaimers.
Child Safety
To avoid possible injury or stragulation from the cords on certain blinds and shades, please keep the all cords out of the reach of small children.
Safety Options:
Tie the cord to itself;
Small clamp or clothes pin;
Cord Cleat - Available upon request for most product;
Tie Down Devices - These come standard with some products such as verticals, sun shades, window shading. etc.